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FAQs
FAQs
FAQs

Home > Support & Knowledge > FAQs > Technical Support

  • Q: After receiving the laser machine, can it be used out of the box? I am not very familiar with laser products, do I need some complicated settings before I can use them?
    After you receive the products of our laser cutting machine, you can use them directly. All the Good-Laser machines will go through a trial test before shipping, and all the configurations that need to work normally will be set up, including the optical path. proofreading, lens proofreading, air compression, toolbox configuration, exhaust air filtration system, etc. They are all debugged and tested once, for you to use directly after a simple power-on connection and software installation.
  • Q: Is it difficult to operate the machine? and how long will it take me to learn to work with the Good-Laser machine?
    For more people to enjoy the fun of laser creation with a low threshold through laser cutting equipment of our CO2 product, all our cutting & engraving workflows are following simple and user-friendly principles. Some basic parameters of engraving and cutting will be provided for you to set up. All you need to do is draw on the laser design software and set some simple operating parameters, It usually only takes a few hours to familiarize yourself with the whole process to become proficient in laser cutting creation.

    For our industrial-grade laser cutting machine, because of its wider range of applications and materials, it is necessary to combine customers' specific application industries and application materials. Our engineers will provide corresponding detailed operation guidelines according to each customer's application and do one-to-one training.
  • Q: Why do the whole machine and the accessories have different warranty periods?
    Because of the special structure of the laser cutting and engraving machine, the internal parts are used for different functions, especially some consumable parts such as laser lenses, laser tubes, and other glass products. But don't worry about the service life of these spare parts, as long as you follow the correct instructions in the operation manual to use and maintain your laser machine, the normal service life of these parts can generally last 3-4 years or even longer. The appearance machine body is made of special strong steel plates, if it is used normally and without any artificial or other force majeure damage, its service life can be permanent.
  • Q: What is the maximum power laser machine you can provide?
    For low power laser cutting and engraving machines mainly used in individual maker consumer and scientific innovation education applications, we can provide 60-130W laser power machines.
    The other direction is low-power laser cutting and engraving machines, which are mainly used in personal makers and scientific innovation education applications. We can provide machines with 60-80W laser power for this product line.

    Also, if you have special customization demands, we, as an original manufacturer with our own profound R&D experience, can provide you with ODM and OEM services. Please contact us directly if you need more details at sales@good-laser.com
  • Q: Does your machine have an exhaust gas filter box, do I need to purchase an exhaust gas filter box separately for matching use?
    All of our products have come with standard built-in exhaust air filtration systems, that no need to purchase separately, and the exhaust air filtration systems that come with laser engraving and cutting machines are all integrated designs, in that way, no additional occupies more space for a separate filter box as well.

    And also, our machine is suitable for other types of air filter box accessories if you have more air filtration needs.
  • Q: Is there a red dot laser point for orientation and alignment on the laser head?
    Yes, These are the standard device for our laser machines.
  • Q: What is the pixel of your CCD camera on the HH002
    The CCD camera comes with the Good-Laser HH002 is 800W pixel 4k resolution. Good-Laser is the first in the industry to use a 4K pixel CCD camera.

    The ultra-high-definition pixel is more widely used than the general 500W pixel CCD camera. It can automatically extract cutting contours for printing and embroidery attempts to demonstrate cutting and dial functions. The range of CCD camera functions is 400mm x 220mm. Meanwhile, it can also be used as a monitor. The entire cutting and engraving (scanning) process of the machine can be observed when CCD is connected to a computer and combined with a video or the CCD signal, and the displayable range is 450mm x 240mm.
  • Q: What is the difference between the laser tubes? Why there are some carbon dioxide laser tubes longer?
    For carbon dioxide laser tube, the longer the laser tube can withhold more carbon dioxide energy to support higher carbon dioxide laser power work.
  • Q: Is there any requirement for adding water to the water cooling tank? Can any water be used?
    We will mark in the user manual that you should not use ordinary tap water, pure or distilled water is recommended, as ordinary water contains impurities, which might cause damage to the water tank and reduce the efficiency of the cooling function.
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