+400 0606 086 info@good-laser.com
FAQs
FAQs
FAQs

  • Q: How can I know which model is right for me?
    Good-Laser HH002 is suitable for STEAM education, provides a more advanced and practical educational laser application scheme combined with the application of STEAM education. At the same time, it is especially suitable for the application of personal art creation.

    Provide a more advanced and practical educational laser application program. and because of its powerful performance and highly stable characteristics, some small industrial and commercial laser cutting and engraving needs can be well satisfied.

    Don’t worry if you are not sure about what laser machine model is right for your business or application. You can always send reach us to ask, we will be happy to help to solve your queries and provide you with the most suitable solution for you.
  • Q: What is the MOQ?
    We welcome a trial test first, so let’s say, we don’t have an MOQ request, but we will offer you different discount support for different purchase amounts.
  • Q: What is the warranty for the good-laser machine?
    For all our laser device models, we will provide a unified 12-month warranty. But please note it is 6 months warranty for the laser tube and the lenses are not covered by warranty. Other parts of machinery and equipment are all included in a 12-month warranty.

    And we also provide warranty extension service. for the specific extension period and scope, please contact us in detail according to the product model you selected.

    PS: The warranty does not cover human damage to the machine and damage caused by wrong and illegal operations.
  • Q: Can individual laser machine accessories be sold separately?
    Yes, if you are familiar with machine accessories, you can purchase them directly, we will arrange the order process for you according to your requirements. you can also contact us first to tell us the details. our after-sales support engineers will provide the suggestion of accessories models for your reference.
  • Q: I am neither a dealer nor a distributor, I just want to buy one for personal use, can I buy it directly from you?
    Normally, we first understand your specific needs and your delivery address. we will transfer your needs to our distributors If there are in your local area.

    If there are no distributors in your local area, as the source manufacturer, we can also serve you directly. Our technical and service team will support your product or service demands promptly.
  • Q: What is your after-sales service support if my machine went wrong?
    For simple aging and damaged replacement of conventional accessories, you only need to take a picture and tell us the actual situation, we can arrange the delivery of the accessories within 3 working days. If it is a more complicated situation, we can arrange a local distributor technical engineers to serve you. or our technical team in the manufacturing center to serve you directly.
  • Q: How to become your distributor/dealer?
    We welcome professional industry partners to explore a wider market together. And it’s OK if you have no previous experience in the laser industry, as long as you are determined to develop the laser business with us, we will have various distributor cooperation support projects for you. For more details, please check our global distributor recruitment project.
  • Q: After receiving the laser machine, can it be used out of the box? I am not very familiar with laser products, do I need some complicated settings before I can use them?
    After you receive the products of our laser cutting machine, you can use them directly. All the Good-Laser machines will go through a trial test before shipping, and all the configurations that need to work normally will be set up, including the optical path. proofreading, lens proofreading, air compression, toolbox configuration, exhaust air filtration system, etc. They are all debugged and tested once, for you to use directly after a simple power-on connection and software installation.
  • Q: Is it difficult to operate the machine? and how long will it take me to learn to work with the Good-Laser machine?
    For more people to enjoy the fun of laser creation with a low threshold through laser cutting equipment of our CO2 product, all our cutting & engraving workflows are following simple and user-friendly principles. Some basic parameters of engraving and cutting will be provided for you to set up. All you need to do is draw on the laser design software and set some simple operating parameters, It usually only takes a few hours to familiarize yourself with the whole process to become proficient in laser cutting creation.

    For our industrial-grade laser cutting machine, because of its wider range of applications and materials, it is necessary to combine customers' specific application industries and application materials. Our engineers will provide corresponding detailed operation guidelines according to each customer's application and do one-to-one training.
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